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Heather J. Laing

Heather J. Laing, B.A., LL.B., CHRP, C.Arb., C.Med., C.Dir., HRCC

Heather Laing is a conflict resolution and dispute settlement professional engaged in a wide variety of consensual and mandated processes. She has a law degree from Queen�s University and is called to the Bar in British Columbia and Ontario.

Ms. Laing is an experienced arbitrator, mediator, negotiator, fact-finder, facilitator, investigator and corporate ombudsperson. Her problem solving approach has been described as fair, balanced, and practical.


Ms. Laing has arbitrated labour disputes, in both the private and public sectors, in British Columbia, Alberta, and Ontario, under both provincial and federal jurisdictions. She is named as an arbitrator, an expedited arbitrator, and a troubleshooter in numerous collective agreements in British Columbia.

Ms. Laing has mediated numerous commercial, labour relations, work place, employment, harassment, and personal injury disputes. She is a member of the mediation panels of the British Columbia International Commercial Arbitration Centre (civil), the British Columbia Arbitration and Mediation Institute (C. Med.) and the Mediate BC Roster (civil).

Among the sectors to which she has provided dispute resolution services are aerospace, automotive, banking and financial services, colleges and universities, construction, education, electrical and utilities, energy, entertainment, First Nations, food and beverage, forestry, government, health care/hospitals, social services, hospitality, municipal, newspaper, not-for-profit, printing, retail and wholesale food, self-regulating bodies, small business, telephone and communications, and transportation.

Your inquiries for additional information are welcome.


After a career as an executive, Ms. Laing returned to school, obtained a law degree, and practiced law in B.C. and Ontario, acting as an advisor and litigator. She represented a wide variety of private sector clients (including in manufacturing, banking and financial services, and construction), and public sector clients (including municipal, education, health care, and government). She has held the following positions.

Registrar and Chief Executive Officer, College of Dental Surgeons of British Columbia. The CDSBC registers, licenses and regulates 3,000 dentists and 5,000 certified dental assistants in the public interest.

Partner in a large national law firm. In that capacity, she provided advice and representation to corporate clients with respect to administrative law, including: advising on employment and labour relations matters; advising with respect to human rights, pay equity, collective bargaining, and the processing of grievances; acting as counsel before administrative boards and tribunals; acting as counsel before boards of arbitration in the private and public sector; and acting as a board nominee on both interest and rights arbitration boards. She has considerable experience negotiating collective agreements and representing public and private sector clients in conciliation and mediation proceedings.

Founding partner of Sanderson, Laing, a law firm specializing in employment and labour law. In addition to providing proactive advice and representation, she was the administrative partner responsible for budgeting, strategic planning, financial administration, staffing, and business development.

Litigation counsel with the Ontario Department of the Attorney General, Civil Law Division, with special emphasis on representing the government as employer.

Director of Labour Relations and Human Resources and member of the Executive Committee at an organization with 2,500 employees. Her responsibilities included strategic planning, chief spokesperson at negotiations, contract administration, salary administration, job classification, recruitment, health and safety, and training.

Human Resources Officer in the departments of the Ontario Ministry of Health, Ministry of Natural Resources, and Ministry of Labour.


Lectured extensively on conflict management issues including; advocacy in expedited dispute resolution, effective management of dispute resolution systems, presentation of arbitrations, grievance handling, employment law, negotiations, and mediation. Lecturer and Seminar Leader at University of British Columbia, Queens University, University of Guelph, York University, University of Toronto, and Ryerson.


Past President of the Arbitrators Association of B.C.; member of Mediate BC Society (civil); member of The British Columbia Arbitration and Mediation Institute, with designation as a Chartered Arbitrator and Chartered Mediator; the B.C. Register of Arbitrators for standard and expedited arbitration; BCICAC Mediation Panel and Arbitration Panel; British Columbia and Ontario Bar Associations, the Canadian Bar Association; the British Columbia Human Resources Management Association (with CHRP designation).

Suite 803
750 West Pender Street
Vancouver, BC
V6C 2T8
Tel: (604) 685-8329
Fax: (604) 685-9254